Branch Specialist 4

ECAAA AAA East Central; White Oak (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist 4 to greet members, determine service needs, and perform or direct services including DMV transactions and notary duties. The role supports administrative functions when the manager is absent and upholds AAA quality standards for customer service.

The position emphasizes notary readiness, DMV proficiency, and the ability to handle multiple tasks while delivering legendary service to members.

Qualifications

• High School GED required; 4–6 years branch specialist 2/3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks daily.
• As required, obtain and maintain a valid notary license.
• Notary Public - National Notary Association within 1 year.
• Occasional travel to off-site meetings or conferences (5%).

Responsibilities

• Greet members by phone and in person and determine the nature of service required.
• Provide requested services or direct to the appropriate area.
• May provide notary and/or DMV license transactions and services.
• Resolve problems and assist with administrative functions in the absence of the manager.
• Provide a high level of customer service according to QA Standards.

Skills

Computer literacy

Coaching & mentoring

DMV licensing system

Multitasking

Notary (within 1 year)

Education

High School GED

Job description

Branch Specialist 4 Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures; Prepares TripTiks®; provides maps, tour books and other travel-related materials; Assists members with hotel and/or car reservations; Promotes and sells AAA memberships; Processes membership payments; Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature; Processes insurance payments and offers automatic renewal; Issues passport photos and IDP’s; Processes Travel Money product transactions; provides merchandise and attraction ticket sales; Balances and reconciles cash drawer; prepares daily deposits; Assists with daily, weekly and monthly reports; Performs notary services in accordance with the National Notary Association and Club procedures; Identifies cross-sell opportunities based on members’ product needs and service; Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

• High School GED Required 4-6 years Branch Specialist 2 and/or 3 or related experience Preferred
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Proficiency in State DMV licensing system
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year
• Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.