Branch Specialist

ECAAA AAA East Central; Wheeling (IL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Illinois seeks a Branch Specialist to greet members, determine service needs, and direct them to the right area. In states with DMV license services, they handle registrations and resolve routine issues per DMV and Club rules.

The role includes creating travel aids, assisting with hotel and car bookings, selling memberships, processing payments, notary duties, and handling cash deposits with accuracy.

Qualifications

• High School GED is required.
• 1-3 years Branch Specialist 1 and/or 2 or related experience required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks daily.
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid Notary Public license within 1 year.

Responsibilities

• Greet members by phone and in person and determine the nature of service required.
• Provide requested services or direct members to the appropriate area.
• In locations with DMV license services, process transactions and resolve routine problems.
• Prepare TripTiks, maps, tour books and other travel-related materials.
• Assist members with hotel and/or car reservations.
• Promote and sell AAA memberships and process payments.
• Upgrade memberships and manage automatic renewal features.
• Process insurance payments and automatic renewals.
• Issue passport photos and IDP’s.
• Process Travel Money product transactions and ticket sales.
• Balance the cash drawer and prepare daily deposits.
• Perform notary services per National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members’ product needs.

Skills

Customer service

Multitasking

Data entry

Education

High School GED

Notary Public license

Tools

State DMV licensing system

Job description

Branch Specialist Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments.
• Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Qualifications

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license Notary Public - National Notary Association within 1 Year

Preferred Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.