Branch Specialist 4

ECAAA AAA East Central; Hermitage (Mercer County); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(K) with company match

Tuition assistance

Floating holidays

PTO for volunteer programs

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

Auto Club Enterprises is seeking a Branch Specialist level 4 to greet members, assess service needs, and handle front-desk tasks with a focus on service quality. You may perform notary and DMV-related transactions, process payments, and support daily branch operations.

The role emphasizes member-facing service, cross-selling AAAs products, and teamwork in a fast-paced environment. Notary training and DMV knowledge are valuable assets for success.

Qualifikationen

• High School GED required.
• 4-6 years Branch Specialist 2 and/or 3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Notary Public license obtained within 1 year preferred.

Aufgaben

• Greet members by phone and in person and determine service needs.
• Provide DMV license services where offered and assist with related transactions.
• Prepare travel materials, assist with hotel/car reservations, and promote memberships.
• Balance cash drawer, process payments, and assist with reports.
• Mentor junior staff and support scheduling and timekeeping.

Kenntnisse

Customer service

Coaching

Multi-tasking

Data input

Ausbildung

High School GED

Tools

DMV licensing system

Notary license

Jobbeschreibung

Branch Specialist 4 Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. Prepares TripTiks®; provides maps, tour books and other travel-related materials. Assists members with hotel and/or car reservations. Promotes and sells AAA memberships. Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature. Processes insurance payments and offers automatic renewal. Issues passport photos and IDP’s. Processes Travel Money product transactions; provides merchandise and attraction ticket sales. Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports. Performs notary services in accordance with the National Notary Association and Club procedures. Identifies cross-sell opportunities based on members’ product needs and service. Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

High School GED Required 4-6 years Branch Specialist 2 and/or 3 or related experience Preferred Solid computer literacy and data input skills Ability to effectively coach and mentor others Proficiency in State DMV licensing system Ability to work quickly and handle multiple tasks or assignments on a daily basis As required, obtains and maintains valid notary license. Notary Public - National Notary Association within 1 Year Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity– we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us our loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.