Retail Service Specialist

O'Reilly Auto Parts; Greensboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Service Specialist to support store management and enhance customer service. This role involves leading a team to deliver exceptional service, managing store operations, and ensuring compliance with company policies. The ideal candidate will have strong communication skills and a background in retail sales, particularly in auto parts. With a commitment to career development and a supportive work environment, this position offers a chance to grow within a company that values its employees. Join a team where your contributions will make a real difference!

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance programs

Health and wellbeing programs

Opportunities for career growth

Qualifications

• Strong communication skills are essential for this role.
• Retail sales experience in auto parts is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure team members adhere to the posted work schedule.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish)

Education

RSS Certification

ASE Certification

Job description

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role also assumes shift management responsibilities in the absence of the Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Answer telephone calls according to company policy.
4. Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly, and contact customers upon shipment arrivals as needed.
5. Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
6. Process retail customer returns and exchanges efficiently and courteously, issue refunds accurately, and manage returned merchandise appropriately.
7. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
8. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
9. Ensure team members adhere to the posted work schedule, obtain management approval for schedule deviations, and clock in/out correctly.
10. Perform store opening and closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, ensuring security systems are active, and securing vehicles and premises.
11. Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

COMPANY OVERVIEW

O’Reilly Auto Parts has a proven track record of growth and stability. The company promotes from within and encourages career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

Equal Opportunity Employment

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901, with your accommodation needs and job details.