Retail Service Specialist

O'Reilly Auto Parts; Burlington (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in retail seeks a Retail Service Specialist to support store management and enhance customer service. This role is pivotal in ensuring the team delivers exceptional service while managing operations efficiently. Candidates will benefit from a comprehensive compensation package, including competitive wages, health insurance, and opportunities for career advancement. If you thrive in a dynamic environment and are passionate about customer interaction, this position offers a fantastic opportunity for growth and development in the retail industry.

Benefits

Competitive wages & paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Health and wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Strong communication skills are essential for customer interactions.
• Ability to obtain RSS Certification is required for the role.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise customer service levels and process online orders.
• Perform store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Knowledge of automotive systems and repair

ASE Certification

Fluency in multiple languages

Job description

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The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also involves shift management responsibilities in the absence of the Assistant or Store Manager.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Lead store team members in delivering excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members follow customer service programs (Related sales, Hi5, Rock the Call, etc.).
3. Answer telephones according to company policy.
4. Process online orders, transfers, and shipments promptly, and notify customers upon shipment arrivals as needed.
5. Handle special orders and outside purchases efficiently, using the electronic ledger.
6. Process retail customer returns and exchanges professionally, issuing refunds accurately and staging returned merchandise correctly.
7. Invoice all merchandise, including core charges and warranties, before products leave the store.
8. Communicate Zipline messages and delegate merchandising tasks as assigned.
9. Ensure adherence to work schedules, manage deviations, and verify clock-ins/outs.
10. Perform store opening and closing duties, including end-of-day procedures, securing deposits, preparing bank deposits, and securing the premises.
11. Complete all other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Knowledge of automotive systems and repair
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance, with optional FSA
• Health and wellbeing programs
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

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