Retail Service Specialist

AAA - Automobile Club of Southern California; Morgantown (WV); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Service Specialist who thrives in a sales and service environment. This exciting opportunity involves greeting customers, providing essential DMV services, and achieving sales goals for various AAA products. Ideal candidates will possess strong customer service skills and the ability to work as part of a team. Join a diverse and dedicated workforce that delivers legendary service to millions of members across the nation. If you are passionate about helping others and enjoy a dynamic work environment, this role is perfect for you.

Benefits

Medical/Dental/Vision Benefits

401(k) Savings Plan with Company Match

Tuition Assistance

PTO for Community Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• Experience in retail sales or customer service is essential.
• Proven ability to exceed sales or service quality goals.

Responsibilities

• Greet members and customers, providing Legendary Service.
• Reach sales and service goals for multiple AAA products.

Skills

Retail Sales Experience

Customer Service Skills

Sales Goals Achievement

Notary License

Microsoft Office Basics

Overtime Availability

Local Travel Ability

Education

High School Diploma or GED

Job description

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Business hours are Monday through Friday 9am – 5pm.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik travel routings, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license
• Experience with Microsoft Office basics
• Ability to work overtime, including Saturdays
• Ability to travel locally when necessary
• A high school diploma or GED

Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer.