Retail Service Specialist

AAA - Automobile Club of Southern California; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Service Specialist to join their dynamic team. This role offers an exciting opportunity to thrive in a sales and service environment, where you will be instrumental in cross-selling and upselling AAA products. You will provide legendary service to members and customers, prepare travel materials, and assist with reservations. Join a company that values teamwork and diversity, and where your contributions will have a significant impact on enhancing member experiences. If you are passionate about customer service and eager to excel in a supportive environment, this position is perfect for you.

Benefits

Medical/Dental/Vision Benefits

401(k) Savings Plan with Company Match

Tuition Assistance

PTO for Community Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• Experience in retail sales or similar customer service environment is essential.
• Ability to work overtime, including Saturdays, is required.

Responsibilities

• Greet members and customers, providing exceptional service.
• Reach sales goals for various AAA products and services.

Skills

Retail Sales Experience

Customer Service Skills

Sales Goals Achievement

Microsoft Office Basics

Cash Handling

Education

High School Diploma or GED

Job description

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.

Responsibilities include, but are not limited to:

1. Greet all members and customers, determine their need and provide Legendary Service;
2. Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
3. Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials;
4. Make hotel and car rental reservations for members, and provide travel destination information;
5. Issue passport photos;
6. Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
7. Perform additional job-related duties as assigned by management.

Qualifications:

1. Experience in retail sales, banking or similar customer service/sales environment;
2. Proven ability to exceed assigned sales or service quality goals;
3. Ability to work overtime, including Saturdays;
4. Experience with Microsoft Office basics;
5. Ability to travel locally when necessary;
6. A high school diploma or GED;
7. Successful completion of pre-employment assessments, background check and drug screening.

Benefits:

• Extraordinary medical/dental/vision/life benefits;
• 401(k) Savings plan with company match;
• Tuition assistance;
• PTO for community volunteer programs;
• Wellness program;
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer.