Retail Service & Sales Associate — Framing & Customer Solutions

Michaels Stores; Town of Amherst (NY); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Job summary

Michaels Stores is seeking a Retail Associate to help customers find products, deliver friendly service, and operate a smooth checkout in Amherst, NY. The role supports merchandising, stock, and store recovery to keep the shop well-presented and in stock.

You will engage with shoppers, promote the Rewards program and Private Label Credit Cards, and participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store. A strong team player attitude is essential.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Comfort with cash handling and checkout procedures.
• Willingness to engage customers and promote programs.

Responsibilities

• Help customers locate products and provide solutions.
• Provide fast, friendly checkout and accurate cash handling.
• Promote Rewards program and Private Label Credit Cards; enroll customers.
• Educate customers about VOC surveys and collect feedback.
• Support Omni channel processes including BOPIS and Ship From Store.

Skills

Customer service

Cash handling

Merchandising

Store operations

BOPIS/SFS familiarity

Team player

Job description

Michaels Stores is seeking a Retail Associate to help customers find products, deliver friendly service, and operate a smooth checkout in Amherst, NY. The role supports merchandising, stock, and store recovery to keep the shop well-presented and in stock.

You will engage with shoppers, promote the Rewards program and Private Label Credit Cards, and participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store. A strong team player attitude is essential.