Retail Service & Operations Lead — Transform Lives

Goodwill Southern California; Santa Monica (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hourly rate 20.47

Discounts at Goodwill Socal locations

Goodwill Perks: Dining, Retail, ThemeP

Movies

Employee Assistance Program

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance in support of our mission.

Responsibilities include opening/closing, coaching Ambassadors, maintaining safety and presentation standards, and coordinating with CRM programs and engagement

Qualifications

• 2–4 years of supervisory experience in retail or a customer‑focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED required; college coursework preferred.
• Strong communication, problem‑solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

Supervisory experience in retail

Leadership and coaching

Communication skills

Problem-solving

Organizational skills

Bilingual Spanish/English

Education

High school diploma or GED

College coursework preferred

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping systems

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance in support of our mission.

Responsibilities include opening/closing, coaching Ambassadors, maintaining safety and presentation standards, and coordinating with CRM programs and engagement