Retail Service & Operations Lead – Mission-Driven

Goodwill Southern California

Santa Clarita (CA)

On-site

USD 23,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Discount at Goodwill SoCal locations

Employee Assistance Program

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO)

Tuition Reimbursement

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the Site Manager, you will ensure seamless operations, outstanding customer and donor experiences, and strong team performance while advancing Transforming Lives Through the Power of Work.

Responsibilities include overseeing store operations, coaching Ambassadors, maintaining safety/compliance, and supporting merchandising and

Qualifications

2–4 years of supervisory experience in retail or a customer-focused operations role.
Ability to manage performance, drive results, and coach diverse teams.
High school diploma or GED required; college coursework preferred.
Strong communication, problem-solving, and organizational skills.
Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
Bilingual (Spanish/English) preferred.

Responsibilities

Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
Maintain compliance with safety, loss prevention, and operational standards.
Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
Support donation processing, backroom organization, and production goals.
Assist with CRM programs and other engagement initiatives.
Ensure the store environment is clean, safe, and aligned with brand standards.
Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.