Retail Service and Operations Manager

Goodwill Southern California; Palmdale (CA); In loco; USD 23.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount at Goodwill SoCal locations

Goodwill Perks: Dining, retail, theme-

Employee Assistance Program

Descrizione del lavoro

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead a store, boutique, or donation center. Under the Site Manager, you will ensure smooth operations, excellent customer/donor experiences, and strong team performance in line with our Transforming Lives Through the Power of Work mission.

You will oversee sales, payroll, safety, and expense control while coaching Ambassadors to reflect our RI SE values.

Competenze

• 2–4 years of supervisory retail or operations experience.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
• Bilingual (Spanish/English) preferred.

Mansioni

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Conoscenze

Supervisory experience

Team coaching

Communication

Organization & planning

Formazione

High school diploma or GED

College coursework preferred

Strumenti

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping systems

Descrizione del lavoro

Lead with Purpose. Drive Service and Operational Excellence.

Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

What You Bring:

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED required; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
• Bilingual (Spanish/English) preferred.

Why You’ll Love It Here:

• Mission-driven culture with purpose and community impact.
• Opportunities for growth within a thriving retail enterprise.
• Collaborative, values-based environment that recognizes and rewards excellence.

What's in it for you:

• Hourly Rate: $20.47
• Discount at Goodwill SoCal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

Join our team and help shape the Goodwill experience — where great service meets meaningful impact.