Retail Service & Operations Lead - Drive Impact & Growth

Goodwill Southern California

Palmdale (CA)

In loco

USD 23.000 - 33.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Discount at Goodwill SoCal locations

Goodwill Perks: Dining, retail, theme-

Employee Assistance Program

Descrizione del lavoro

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead a store, boutique, or donation center. Under the Site Manager, you will ensure smooth operations, excellent customer/donor experiences, and strong team performance in line with our Transforming Lives Through the Power of Work mission.

You will oversee sales, payroll, safety, and expense control while coaching Ambassadors to reflect our RI SE values.

Competenze

2–4 years of supervisory retail or operations experience.
Proven ability to manage performance, drive results, and coach diverse teams.
High school diploma or GED; college coursework preferred.
Strong communication, problem-solving, and organizational skills.
Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
Bilingual (Spanish/English) preferred.

Mansioni

Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
Maintain compliance with safety, loss prevention, and operational standards.
Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
Support donation processing, backroom organization, and production goals.
Assist with GATR/GADD, CRM programs, and other engagement initiatives.
Ensure the store environment is clean, safe, and aligned with brand standards.
Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.