Retail Service Lead — Shift Supervisor

O'Reilly Automotive Stores, Inc.; Beech Island (SC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

FSA option

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence, and bilingual candidates are encouraged to apply.

You will lead the team in delivering excellent service to retail and professional customers, manage phone inquiries, order processing, returns, exchanges, and ensure accurate invoicing and security procedures; a strong

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy and orders are processed timely.
• Manage store opening/closing duties, cash handling, and security procedures.
• Oversee returns, exchanges, and refunds with accurate payment methods and proper staging of merchandise.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence, and bilingual candidates are encouraged to apply.

You will lead the team in delivering excellent service to retail and professional customers, manage phone inquiries, order processing, returns, exchanges, and ensure accurate invoicing and security procedures; a strong