Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Anderson (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Anderson, SC. In this role, you will support the Store Manager and Assistant Managers in sales and customer service tasks, ensuring high-quality operations. Essential responsibilities include leading team members, supervising customer service, and managing store processes efficiently. A background in retail sales and automotive knowledge is preferred. Competitive wages and various benefits, including health insurance, are offered.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification needed.
• Retail sales experience preferred in auto parts.
• Knowledge of automotive systems and repair is a plus.
• ASE Certification is an advantage.
• Fluency in multiple languages, especially Spanish, highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store processes are timely.
• Handle retail customer returns and exchanges efficiently.
• Perform store opening/closing duties according to company policy.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Anderson, SC. In this role, you will support the Store Manager and Assistant Managers in sales and customer service tasks, ensuring high-quality operations. Essential responsibilities include leading team members, supervising customer service, and managing store processes efficiently. A background in retail sales and automotive knowledge is preferred. Competitive wages and various benefits, including health insurance, are offered.