Retail Service Lead — Customer-Driven & Shift-Ready

O'Reilly Auto Parts

Los Lunas (NM)

On-site

USD 21,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, Vision Insurance

FSA option

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in New Mexico to support the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team to deliver excellent customer service, managing show-room operations, handling orders and transfers, processing returns, invoicing merchandise, and ensuring

Qualifications

Strong communication skills.
Ability to obtain RSS Certification.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
Handle special orders and outside purchases efficiently using the electronic ledger.
Process returns and exchanges promptly; issue refunds using correct payment methods.
Invoice all merchandise, including core charges and warranties, before product leaves the store.