Relationship-Focused Service Advisor

Maverick-Car-Company; Boise (ID); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Full benefits package

Advancement opportunities

Team-oriented environment

Leadership that values communication

Job summary

Maverick Car Company in Boise, United States, is seeking a Retail Service Advisor who genuinely enjoys people and understands that great service is about building trust and making complex things easy to understand.

You will be the primary point of contact between clients and our Service Team, coordinating work with technicians and ensuring the service experience is organized, transparent, and professional from check-in to pickup.

Qualifications

• Experience in customer-facing roles, especially service
• Ability to communicate clearly with both clients and team members
• Capacity to translate technical details into simple explanations for customers

Responsibilities

• Build genuine, long-term relationships with Maverick service clients.
• Welcome clients and create a professional, comfortable service experience.
• Listen carefully to client concerns and understand vehicle issues.
• Translate technician findings into clear, understandable repair recommendations.
• Build and manage accurate repair orders.
• Communicate maintenance and repair options without pressure.
• Provide clear estimates and obtain approvals.
• Keep clients informed throughout the repair process.
• Coordinate with technicians, parts, vendors, and team members.
• Monitor progress and communicate any changes or delays.
• Address questions and concerns with professionalism and ownership.
• Review completed work with clients and explain what was done.
• Follow up with clients after service when appropriate.
• Identify opportunities to improve the client experience and service process.
• Help create an organized, efficient, and positive Service Department.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Explain repairs clearly

Organization

Multitasking

Problem-solving

Accountability

Job description

Boise, United States

Maverick Car Company is not your typical dealership.

We believe servicing a vehicle should feel just as good as buying one from us. That means being honest about what a vehicle needs, communicating clearly, following through on what we promise, and treating every client like a person; not a repair order.

Our Retail Service Team is a big part of that experience.

We're looking for a Retail Service Advisor who genuinely enjoys people and understands that great service is about more than selling maintenance and repairs. It's about building trust, making complicated things easier to understand, and becoming someone our clients know they can count on.

If you love building relationships, communicating with people, solving problems, and creating an experience that makes clients want to come back to Maverick, this could be a great fit.

The Role

As a Retail Service Advisor, you'll be the primary point of contact between our clients and our Service Team.

You'll help clients understand what their vehicle needs, coordinate the work with our technicians, keep clients informed throughout the process, and make sure the experience from check-in to pickup feels organized, transparent, and professional.

You're not simply managing repair orders.

You're managing relationships.

That means knowing when to pick up the phone, when to send an update, when to slow down and explain something, and when to simply listen.

What You'll Do

• Build genuine, long-term relationships with Maverick service clients
• Welcome clients and create a professional, comfortable service experience
• Listen carefully to client concerns and understand what they're experiencing with their vehicle
• Translate technician findings and vehicle inspections into clear, understandable recommendations
• Build and manage accurate repair orders
• Communicate recommended maintenance and repairs without pressure or unnecessary upselling
• Provide clear estimates and obtain appropriate approvals
• Keep clients proactively informed throughout the repair process
• Coordinate closely with technicians, parts, vendors, and other team members
• Monitor vehicle progress and communicate changes or delays before the client has to ask
• Handle questions, concerns, and unexpected situations with professionalism and ownership
• Review completed work with clients and ensure they understand what was done
• Follow up with clients after service when appropriate
• Identify opportunities to improve the client experience and service process
• Help create an organized, efficient, and positive Service Department

What We're Looking For

We're looking for someone who is great with people and serious about follow-through.

You should bring:

• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• The ability to explain automotive repairs clearly to people who may not be automotive experts
• Strong organization and attention to detail
• The ability to manage multiple clients and priorities at once
• Confidence having conversations about vehicle repairs and cost
• Strong follow-through and personal accountability
• A calm, professional approach when things don't go according to plan
• A team-first mentality

Previous automotive service advisor experience is preferred, but we're ultimately looking for someone who understands what exceptional client service looks like and has the ability to learn the technical side of the role.

What Great Looks Like

The best Service Advisors don't wait for clients to ask what's happening.

They communicate before they're asked.

They don't overwhelm clients with automotive terminology.

They make complicated things easy to understand.

They don't push unnecessary work.

They build trust by recommending what's genuinely in the client's best interest.

They don't pass problems to someone else.

They take ownership and see things through.

Success in this role means our clients leave feeling like:

"They took care of me."

And ideally:

"I'm never taking my vehicle anywhere else."

Why You'll Love Maverick

• Full benefits package
• Growing company with advancement opportunities
• A team-oriented environment
• Leadership that values communication, accountability, and development
• An opportunity to build real, long-term client relationships
• A Service Team focused on doing the right thing for the client—not simply maximizing the repair order

At Maverick, we believe great client experiences and great business results aren't competing priorities.

When you take care of people, communicate well, and earn their trust, the business takes care of itself.

If that sounds like the kind of Service Advisor you want to be, we'd love to meet you.