Retail Senior Store Manager

FedEx Office; Avondale (AZ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Retail Senior Store Manager to lead one of its flagship locations. This pivotal role involves driving business growth while ensuring top-notch customer service and operational excellence. The ideal candidate will inspire a high-performing team, manage daily operations, and engage with key clients to meet financial goals. If you are passionate about leadership and customer satisfaction, this opportunity allows you to make a significant impact in a dynamic retail environment.

Qualifications

• 4+ years of related experience in retail or service industry.
• 3+ years of supervisory experience required.

Responsibilities

• Lead and develop a high-performing store team.
• Ensure exceptional store experience and operational excellence.

Skills

Team Leadership

Customer Service

Operational Excellence

Microsoft Office

Education

Bachelor’s Degree

High School or GED

Tools

FedEx Office Tools

Job description

Join to apply for the Retail Senior Store Manager role at FedEx Office.

5 days ago Be among the first 25 applicants.

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence, and leading, developing, and coaching your team. Your leadership and passion for results enable the store team to provide solutions to our customers and achieve financial goals.

GENERAL DUTIES AND RESPONSIBILITIES:

• Understand and model FedEx Office values to customers and team members.
• Build and inspire high-performing teams using FedEx Office tools, resources, and effective judgment in hiring, training, and performance management.
• Coach and support your team, ensuring they have the tools and information needed to meet company goals.
• Work with large accounts, complex customer needs, and serve as a consultative partner to key clients.
• Ensure an exceptional store experience that engages customers and supports the FedEx brand.
• Take ownership of store controls including SOPs, financials, safety, security, and compliance.
• Improve operational and sales activities to exceed targets.
• Use independent judgment and effective decision-making in daily tasks like accounts receivable, inventory, and sales reporting.
• Prioritize and manage multiple leadership tasks effectively.
• Share ideas and utilize Quality Improvement tools to enhance the business.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree preferred; High School or GED required.
• 4+ years of related experience (retail, service, hospitality, military), including 3+ years supervisory experience.
• Proficient in Microsoft Office tools.
• Must meet all employment qualifications at hiring.

ESSENTIAL FUNCTIONS:

• Manage daily operations, requiring standing and moving about the store.
• Ability to lift and move up to 55 pounds.
• Perform activities involving bending, twisting, and traveling as needed.
• Maintain attention, interpret documents, and communicate effectively.
• Work in a fast-paced environment, managing multiple priorities.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Additional qualifications and pay details are provided, emphasizing quality-driven management, cost reduction, and process improvements.

Equal Opportunity Statement:

FedEx Office is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available upon request.

Additional Information:

Details about seniority level, employment type, and job function are included, along with industry specifics.