Retail Senior Store Manager

FedEx Group; Avondale (AZ); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Store Manager to oversee flagship locations. This role is pivotal in driving business growth while ensuring exceptional service and operational excellence. You will lead a passionate team, fostering a culture of high performance and customer engagement. Your leadership will be key in managing store operations, developing your team, and exceeding financial goals. If you're ready to make a significant impact in a fast-paced retail environment and inspire a team to excel, this opportunity is perfect for you.

Qualifications

• 4+ years of relevant experience in retail or service industries.
• 3+ years of supervisory experience required.

Responsibilities

• Lead and develop a high-performing store team.
• Ensure exceptional customer experience and operational excellence.

Skills

Leadership

Coaching

Customer Service

Microsoft Office

Operational Excellence

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results enable the store team to provide solutions to our customers and achieve financial goals.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not all-inclusive)

• Model FedEx Office values to customers and team members.
• Build and inspire high-performing teams using FedEx Office tools, resources, and effective judgment in hiring, training, developing, and managing performance.
• Coach your team, ensuring they have the tools and information needed to support company goals and perform their jobs effectively.
• Work with large accounts, address complex customer needs, and serve as a consultative partner to key customers and partners.
• Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand.
• Take ownership of store controls, including SOPs, financials, safety, security, scheduling, and compliance with laws and system management through leadership and delegation.
• Continuously improve operational and sales activities to exceed financial and customer experience targets.
• Exercise independent judgment, manage accounts receivable, inventory reports, daily sales, and bank deposits.
• Prioritize and accomplish multiple leadership tasks within established timeframes, delegating effectively and supervising store staff.
• Share ideas and utilize Quality Improvement tools to enhance the business.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree preferred; High School diploma or GED required.
• 4+ years relevant experience (retail, service, hospitality, military), including 3+ years supervisory experience.
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Must meet all employment qualifications at time of hiring; current employees must meet transfer criteria as outlined in the Team Member Handbook.

ESSENTIAL FUNCTIONS:

• Ability to stand or move throughout the store to manage daily operations.
• Ability to lift and move up to 55 pounds.
• Regularly bend/twist at the waist and knees.
• Travel as needed to meet with customers, vendors, and team members.
• Maintain attention and concentration for extended periods.
• Read and interpret documents and instructions.
• Communicate effectively with customers, vendors, and team members.
• Perform work requiring cooperation, instruction, and teamwork.
• Manage multiple priorities in a fast-paced environment.
• Work independently within established guidelines.
• Report regularly to work and maintain business hours to support operations.