Retail Security Specialist: Safe, Customer-First Patrol

andyfrain; Orland Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company support

Paid time off

Employee discounts

Employee Assistance Program

Focus on work-life balance

Job summary

andyfrain is seeking a Retail Security Guard (Full-Time) in Orland Park, IL to help maintain a safe, welcoming environment for customers, employees, and vendors.

The role requires attention to detail, professionalism, and a customer-first mindset, with responsibilities spanning patrols, access control, incident reporting, and CCTV monitoring. State Guard license is required; HS diploma or GED is expected; benefits include health coverage, 401(k), PTO, and employee discounts.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.
• State Guard license is required.
• Preferred: prior security or life-safety experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems; complete daily logs and reports.
• Maintain awareness of surroundings at all times; follow post orders and safety procedures.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication

Report writing

Professional appearance

Education

High School Diploma or GED

State Guard license

Job description

andyfrain is seeking a Retail Security Guard (Full-Time) in Orland Park, IL to help maintain a safe, welcoming environment for customers, employees, and vendors.

The role requires attention to detail, professionalism, and a customer-first mindset, with responsibilities spanning patrols, access control, incident reporting, and CCTV monitoring. State Guard license is required; HS diploma or GED is expected; benefits include health coverage, 401(k), PTO, and employee discounts.