Customer-First Retail Security Pro

Andy Frain Services; Columbia (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (conf

Supportive work environment focused on

Job summary

Andy Frain Services in Columbia, MD is hiring a Retail Security Guard to protect customers, employees, and visitors while maintaining a welcoming environment and a professional demeanor.

You will patrol assigned areas, control access, monitor CCTV, and respond to alarms and incidents, always delivering clear reports and superior service.

The role requires reliability, punctuality, and a focus on safety, with duties expanding to loss prevention support and adherence to post orders.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Professional appearance and demeanor.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Follow post orders, safety procedures, and loss prevention guidance.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication

Situational awareness

Punctuality

Report writing

Professional appearance

Emergency response

Job description

Andy Frain Services in Columbia, MD is hiring a Retail Security Guard to protect customers, employees, and visitors while maintaining a welcoming environment and a professional demeanor.

You will patrol assigned areas, control access, monitor CCTV, and respond to alarms and incidents, always delivering clear reports and superior service.

The role requires reliability, punctuality, and a focus on safety, with duties expanding to loss prevention support and adherence to post orders.