Retail Security Officer

andyfrain; Aurora (IL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Short-term disability

401(k) matching

Paid time off

Employee discounts

Employee Assistance Program

Work-life balance

Job summary

Chicago Premium Outlets in Aurora, IL is hiring a Retail Security Guard for a full-time 8:00AM–4:00PM shift. The role focuses on preventing loss, ensuring safety, and delivering excellent customer service in a busy retail environment.

Responsibilities include patrolling, monitoring CCTV, reporting incidents, and helping customers and employees with directions while maintaining a professional presence on-site.

Qualifications

• High School Diploma or GED required.
• State Guard license required.
• 3–6 months security or life‑safety experience preferred.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Follow post orders, policies, and safety procedures.
• Greet and assist customers, employees, and visitors professionally.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

State Guard license

Reliability

Team player

Education

High School Diploma or GED

Tools

CCTV systems

Alarms

Access control

Job description

Retail Security Guard (Full-Time)

Chicago Premium Outlets – Aurora, IL

PAY

$16.50/hour

POSITION TYPE

Full-Time

SCHEDULE

8:00AM – 4:00PM

OVERVIEW

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 3–6 months security or life‑safety experience
• State Guard license
• Ability to lift 50 lbs. and perform physical tasks