Customer-Focused Retail Security Officer

Andy Frain Services, Inc.; Schaumburg (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company support

Paid time off

Employee discounts

EAP counseling & resources

Work-life balance focus

Job summary

Andy Frain Services, Inc. is hiring a Retail Security Guard (Full-Time) at Woodfield Mall in Schaumburg, IL. The role focuses on maintaining a safe, welcoming environment for customers and staff, with emphasis on professionalism and a customer-first mindset.

The position requires a State Guard license, reliability, and the ability to perform physical tasks. Benefits include medical, dental, 401(k), vacation, employee discounts, and EAP support.

Qualifications

• High School Diploma or GED required.
• 3–6 months security or life-safety experience.
• State Guard license required.
• Ability to lift 50 lbs. and perform physical tasks.

Responsibilities

• patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Follow all post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks and support loss prevention.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

Punctuality

Education

High School Diploma or GED

State Guard license

Tools

CCTV systems

Access control

Job description

Andy Frain Services, Inc. is hiring a Retail Security Guard (Full-Time) at Woodfield Mall in Schaumburg, IL. The role focuses on maintaining a safe, welcoming environment for customers and staff, with emphasis on professionalism and a customer-first mindset.

The position requires a State Guard license, reliability, and the ability to perform physical tasks. Benefits include medical, dental, 401(k), vacation, employee discounts, and EAP support.