Retail Security Patrol & Incident Response Specialist

Customized Guard Services; Santa Ana (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Customized Guard Services in Santa Ana is seeking a Security Guard to maintain safety for shoppers, employees, and property across the retail center through vigilant patrols and timely incident response.

You will monitor entrances, exits, and parking areas; enforce security policies; report incidents; provide first aid when needed; and help deter theft and disturbances to ensure a secure shopping environment for all.

Responsibilities

• Conduct regular patrols of the shopping center, interior and exterior areas.
• Monitor entrances, exits, and parking lots for suspicious activity.
• Operate and monitor surveillance equipment, including CCTV cameras.
• Respond promptly to alarms, emergencies, and incidents, such as medical emergencies, fires, or disturbances.
• Provide first aid or assistance to injured individuals until medical personnel arrive.
• Prepare and maintain detailed incident reports for any occurrences during the shift.
• Enforce shopping center policies, rules, and regulations.
• Address and resolve conflicts or disturbances in a professional manner.

Job description

Customized Guard Services in Santa Ana is seeking a Security Guard to maintain safety for shoppers, employees, and property across the retail center through vigilant patrols and timely incident response.

You will monitor entrances, exits, and parking areas; enforce security policies; report incidents; provide first aid when needed; and help deter theft and disturbances to ensure a secure shopping environment for all.