Retail Security Officer

Andy Frain Services, Inc.; Schaumburg (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company support

Paid time off

Employee discounts

EAP counseling & resources

Work-life balance focus

Job summary

Andy Frain Services, Inc. is hiring a Retail Security Guard (Full-Time) at Woodfield Mall in Schaumburg, IL. The role focuses on maintaining a safe, welcoming environment for customers and staff, with emphasis on professionalism and a customer-first mindset.

The position requires a State Guard license, reliability, and the ability to perform physical tasks. Benefits include medical, dental, 401(k), vacation, employee discounts, and EAP support.

Qualifications

• High School Diploma or GED required.
• 3–6 months security or life-safety experience.
• State Guard license required.
• Ability to lift 50 lbs. and perform physical tasks.

Responsibilities

• patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Follow all post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks and support loss prevention.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

Punctuality

Education

High School Diploma or GED

State Guard license

Tools

CCTV systems

Access control

Job description

Retail Security Guard (Full-Time)

LOCATION:

Woodfield Mall –Schaumburg, IL

PAY:

$17.51/hour

POSITION TYPE:

Full-Time

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Qualifications

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 3–6 months security or life‑safety experience
• State Guard license
• Ability to lift 50 lbs. and perform physical tasks

Pay Range

$17.51/hour

Benefits

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance