Retail Security Officer

Andy Frain Services, Inc.

Schaumburg (IL)

On-site

USD 21,000 - 26,000

Full time

11 days ago
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision insurance
401(k) with company support
Paid time off
Employee discounts
EAP counseling & resources
Work-life balance focus

Job summary

Andy Frain Services, Inc. is hiring a Retail Security Guard (Full-Time) at Woodfield Mall in Schaumburg, IL. The role focuses on maintaining a safe, welcoming environment for customers and staff, with emphasis on professionalism and a customer-first mindset.

The position requires a State Guard license, reliability, and the ability to perform physical tasks. Benefits include medical, dental, 401(k), vacation, employee discounts, and EAP support.

Qualifications

  • High School Diploma or GED required.
  • 3–6 months security or life-safety experience.
  • State Guard license required.
  • Ability to lift 50 lbs. and perform physical tasks.

Responsibilities

  • patrol assigned areas or fixed post to monitor activity.
  • Control access points and manage pedestrian/vehicle traffic.
  • Identify and report suspicious activity, incidents, or safety concerns.
  • Respond to alarms, emergencies, and on-site incidents.
  • Monitor CCTV cameras and security systems.
  • Complete daily activity logs, incident reports, and required documentation.
  • Follow all post orders, company policies, and safety procedures.
  • Maintain knowledge of emergency response protocols.
  • Inspect property for safety risks and support loss prevention.
  • Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service
Communication
Alertness
Report writing
Professional appearance
Punctuality

Education

High School Diploma or GED
State Guard license

Tools

CCTV systems
Access control

Job description

Retail Security Guard (Full-Time)
LOCATION:

Woodfield Mall –Schaumburg, IL

PAY:

$17.51/hour

POSITION TYPE:

Full-Time

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:
  • Medical, dental, vision, and short-term disability insurance
  • 401(k) with company support
  • Paid time off
  • Employee discounts (retail, dining, entertainment)
  • Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
  • Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Security & Patrol
  • Patrol assigned areas or maintain a fixed post to monitor activity
  • Control access points and manage pedestrian/vehicle traffic
  • Identify and report suspicious activity, incidents, or safety concerns
  • Respond to alarms, emergencies, and on-site incidents
Monitoring & Reporting
  • Monitor CCTV cameras and security systems
  • Complete daily activity logs, incident reports, and required documentation
Safety & Compliance
  • Follow all post orders, company policies, and safety procedures
  • Maintain knowledge of emergency response protocols
  • Inspect property for safety risks (fire hazards, equipment issues, etc.)
  • Support loss prevention and recommend safety improvements
Customer Service
  • Greet and assist customers, employees, and visitors in a professional manner
  • Provide directions and support as needed
  • Maintain a visible, approachable presence on-site
QUALIFICATIONS:
Required
  • Strong customer service and communication skills
  • Ability to stay alert and respond calmly in emergency situations
  • Reliable, punctual, and able to follow directions
  • Ability to write clear and accurate reports
  • Must present a professional appearance and demeanor
  • State Guard license is required
Preferred
  • Prior security or customer-facing experience
  • Familiarity with CCTV, alarms, or access control systems
Skills & Attributes
  • High level of attentiveness and situational awareness
  • Dependable and team-oriented
  • Able to multitask and work in a fast-paced environment
  • Strong work ethic with a sense of urgency
Work Expectations
  • Arrive on time in full uniform and ready to work
  • Stay engaged and proactive throughout your shift
  • Follow all safety, training, and compliance requirements
ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Qualifications
MINIMUM REQUIREMENTS
  • High School Diploma or GED
  • 3–6 months security or life‑safety experience
  • State Guard license
  • Ability to lift 50 lbs. and perform physical tasks
Pay Range

$17.51/hour

Benefits
  • Comprehensive medical, dental, vision, and STD insurance
  • 401(k) plan for future savings
  • Generous paid time off to recharge
  • Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
  • Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
  • Support for stress management, financial guidance, legal assistance, and family challenges
  • Commitment to mental and emotional well-being, fostering a thriving work-life balance
Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Overnight Upscale Retail Security
Overnight Upscale Retail Security

Andy Frain Services • Oak Brook (IL)

On-site
USD 36,000 - 46,000
Weekly pay
EAP (confidential support)
Supportive work environment
+3
Overnight Upscale Retail Security
Overnight Upscale Retail Security

andyfrain • Illinois

On-site
USD 19,000 - 29,000
Weekly pay
Flexible scheduling
Employee discounts
+2
Retail Security Officer
Retail Security Officer

Andy Frain Services, Inc. • Vista Del Monte (CA)

On-site
USD 26,000 - 36,000
Weekly pay
Flexible scheduling
Exclusive employee discounts
+2
Upscale Retail Security Part Time
Upscale Retail Security Part Time

andyfrain • Illinois

On-site
USD 23,000 - 26,000
Weekly pay
Flexible scheduling
Employee discounts
+2
Retail Security Officer
Retail Security Officer

Andy Frain Services • Tysons (VA)

On-site
USD 23,000 - 32,000
Retail Security Officer Part-time
Retail Security Officer Part-time

Andy Frain Services • Columbia (MD)

On-site
USD 32,000 - 46,000
Weekly pay
Employee Assistance Program (conf
Supportive work environment focused on
Security Officer
Security Officer

Andy Frain Services • Rogers (AR)

On-site
USD 19,000 - 23,000
Weekly pay
Employee Assistance Program (EAP)
Supportive work environment focused on
+3
Retail Security Officer
Retail Security Officer

Andy Frain Services • King of Prussia (PA)

On-site
USD 46,838,000 - 52,349,000
Healthcare
401(k)
Paid time off
+2
Security Officer - FT
Security Officer - FT

Securitas US Business Unit • Northbrook (IL)

On-site
USD 57,859,000 - 61,992,000
Medical insurance
Dental insurance
Vision insurance
+12
Security Officer - PT
Security Officer - PT

Securitas US Business Unit • DeKalb (IL)

On-site
USD 22,000 - 32,000
Medical/Dental/Vision/401K
Life/AD&D/Disability
Telemedicine
+7