Retail Security Pro - Customer-First Safety

andyfrain; Aurora (IL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Short-term disability

401(k) matching

Paid time off

Employee discounts

Employee Assistance Program

Work-life balance

Job summary

Chicago Premium Outlets in Aurora, IL is hiring a Retail Security Guard for a full-time 8:00AM–4:00PM shift. The role focuses on preventing loss, ensuring safety, and delivering excellent customer service in a busy retail environment.

Responsibilities include patrolling, monitoring CCTV, reporting incidents, and helping customers and employees with directions while maintaining a professional presence on-site.

Qualifications

• High School Diploma or GED required.
• State Guard license required.
• 3–6 months security or life‑safety experience preferred.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Follow post orders, policies, and safety procedures.
• Greet and assist customers, employees, and visitors professionally.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

State Guard license

Reliability

Team player

Education

High School Diploma or GED

Tools

CCTV systems

Alarms

Access control

Job description

Chicago Premium Outlets in Aurora, IL is hiring a Retail Security Guard for a full-time 8:00AM–4:00PM shift. The role focuses on preventing loss, ensuring safety, and delivering excellent customer service in a busy retail environment.

Responsibilities include patrolling, monitoring CCTV, reporting incidents, and helping customers and employees with directions while maintaining a professional presence on-site.