Retail Sales Travel Specialist

Staples; Hamilton Township (NJ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Weekly pay

Career growth opportunities

$250 vetting award

Employee discounts

401(k) plan with company match

Dental and vision insurance

Medical insurance for full-time

Disability and more benefits

Job summary

Staples is hiring a Travel Specialist to engage customers with travel services and products, including luggage and identity-related services. You will greet customers, present travel solutions, and assist with passport photos and background checks. Training provided and openings for full-time or part-time hours.

Strong customer service and the ability to thrive in a fast-paced setting are essential. Staples offers generous benefits, 401(k) with match, discounts, and career growth opportunities.

Qualifications

• 1+ years customer service-related experience
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Ability to act with honesty and integrity regarding customer and business information
• Able to operate office equipment such as keyboard and photocopier

Responsibilities

• Engage customers with comprehensive travel solutions including product sales (i.e. luggage)
• Greet customers with a professional and welcoming experience
• Present products and solutions that drive sales with customer needs in mind
• Verify identity, scan documents into the system, take passport photos
• Complete fingerprint images and biometric data capture processes
• Perform basic maintenance and troubleshoot fingerprinting/retail equipment
• Support other areas of the store during onboarding period
• Be flexible to perform other duties as assigned

Skills

Customer service

Flexible schedule

Conflict management

Integrity

Team cooperation

Tools

Microsoft Office

Job description

Travel Specialists engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience. You will assist customers through TSA Precheck, passport photos, or by initiating background checks and other services for various federal or state programs. Services offered vary by store. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Generous paid time off, consistent hours/shifts, weekly pay and career growth opportunities
• $250 award upon successfully completing the full vetting process
• Opportunity for full-time or part-time hours depending on the specific store’s opening(s)
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance; full-time associates are also eligible for medical
• And many more benefits
• Compensation based on qualifications and experience

Provide Travel Government or TSA-related consumer sales for identity-related products and services.

• Engage customers with comprehensive travel solutions including product sales (i.e. luggage)
• Greet all customers and provide a professional and welcoming experience
• Engage customers and present products & solutions that drive sales with our customer’s needs in mind
• Verify customer identity, scan required documents into database system, take passport photos
• Complete customer fingerprint images, biometric & data capture processes and paperwork
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
• Support other areas of the store during your 8-10 week onboarding period
• Be flexible to perform other duties as assigned or needed in the store

Essential skills and experience:

• 18 years of age or older and must be a U.S. citizen
• Able to work a flexible schedule based on the store’s needs. This role usually has a more consistent schedule.
• Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
• 1+ years customer service-related experience
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Staples does not sponsor applicants for work visas for this position.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.