Retail Sales Travel Specialist

Staples; Cary (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

Weekly pay

Career growth opportunities

401(k) plan with company match

Dental and vision insurance

Medical for full-time associates

Associate discounts on merchandise

Job summary

Staples is hiring Travel Specialists to engage customers with travel services and products, assist with TSA Precheck and passport photos, and handle identity-related procedures in-store. You will greet customers, present solutions, and ensure a professional, welcoming experience.

Onboarding lasts 8–10 weeks with training. The role requires customer service experience, comfort in a fast-paced environment, and basic office skills. Staples notes visa sponsorship is not provided for this position.

Qualifications

• Must be a U.S. citizen aged 18+.
• Able to work a flexible schedule based on store needs.
• At least 1+ year of customer service experience.
• Proficient with office equipment (keyboard, photocopier).
• Proficient in Microsoft Office.
• Ability to manage conflicts professionally.
• Honesty and integrity with customer and business information.
• Ability to lift/move 10–50 pounds, climb ladders, stand and walk.

Responsibilities

• Engage customers with travel solutions and product sales.
• Greet customers and provide a welcoming experience.
• Present products and solutions aligned with customer needs.
• Verify identity, scan documents, and take passport photos.
• Capture biometrics and complete related paperwork.
• Perform basic fingerprinting maintenance and troubleshooting.
• Support other store areas during onboarding period.
• Be flexible to perform other duties as assigned.

Skills

U.S. citizen

Flexible schedule

Customer service experience

Office equipment operation

Microsoft Office

Conflict management

Honesty and integrity

Physical stamina (10–50 lbs)

Tools

Microsoft Office

Job description

Travel Specialists

engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience. You will assist customers through TSA Precheck, passport photos, or by initiating background checks and other services for various federal or state programs. Services offered vary by store. Hiring immediately and training provided. After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks

• Generous paid time off, consistent hours/shifts, weekly pay and career growth opportunities
• $250 award upon successfully completing the full vetting process
• Opportunity for full-time or part-time hours depending on the specific store’s opening(s)
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance; full-time associates are also eligible for medical
• And many more benefits
• Compensation based on qualifications and experience

Provide Travel Government or TSA-related consumer sales for identity-related products and services

• Engage customers with comprehensive travel solutions including product sales (i.e. luggage)
• Greet all customers and provide a professional and welcoming experience
• Engage customers and present products & solutions that drive sales with our customer’s needs in mind
• Verify customer identity, scan required documents into database system, take passport photos
• Complete customer fingerprint images, biometric & data capture processes and paperwork
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
• Support other areas of the store during your 8-10 week onboarding period
• Be flexible to perform other duties as assigned or needed in the store

Essential Skills And Experience

• 18 years of age or older and must be a U.S. citizen
• Able to work a flexible schedule based on the store’s needs. This role usually has a more consistent schedule.
• Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
• 1+ years customer service-related experience
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Staples does not sponsor applicants for work visas for this position.