Retail Sales Technician

Asurion; Olathe (KS); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Ongoing training

Unlimited monthly bonus potential

Competitive hourly pay

Career growth opportunities

Job summary

Asurion in Olathe, KS is seeking a Retail Sales Technician to troubleshoot and repair customer devices, while delivering exceptional, personalized service. You’ll act as the face of Asurion, solving problems and selling solutions in a fast-paced store setting.

The role supports a flexible schedule, including weekends, with hands-on training and opportunities to grow within the company. You will contribute to a positive customer experience and meet sales goals daily.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Demonstrated ability to multitask efficiently in a fast-paced environment.
• A passing background check (criminal and drug test).

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers.
• Upsell Asurion product and achieve sales goals.
• Contribute & support in market, based on needs of the business and store locations.
• Efficiently multitask in a dynamic retail environment.
• Self-manage and set priorities.
• Listening to customer needs, providing accurate information, and upholding Asurion values.

Skills

Customer service

Retail sales

Mobile devices knowledge

Multitasking

Flexible schedule

Background check

Tools

Device repair tools

Job description

Retail Sales Technician

Olathe, KS

Pay & Incentives

Starting pay is at $17.00 per hour + uncapped sales & repair incentive.

Average incentive potential is $607/month, with unlimited earning potential!

What you’ll do

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

What you’ll bring

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• A passing background check (criminal and drug test)

Benefits & Perks

• Ongoing training to grow your skills and hands-on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more! Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

About the Company

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.