Retail Sales Team Leader: Elevate Customer Experience

Ikea Ab; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Co-worker discount

Retirement plans

Dental and vision plans

Telehealth

Education assistance

Pet insurance

Job summary

IKEA in New York is seeking an experienced store leader to oversee the daily operations of the Sales floor team, ensuring a consistent product range presentation and an excellent customer shopping experience. You will hire, onboard and develop coworkers, drive sales through product knowledge, and coordinate with stakeholders to execute the commercial calendar.

You will monitor KPIs, secure staffing and training plans, and ensure availability of products.

Qualifications

• Experience working in a fast-paced, customer-oriented (service or retail) industry.
• Experience leading and developing people, preferably in a retail environment.
• Experience in customer service, problem-solving and conflict handling techniques.

Responsibilities

• Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience.
• Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards.
• Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force.
• Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession.
• Manages resource planning, co-worker relations issues and performance and delegates responsibilities.
• Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards.
• Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve.
• Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive.
• Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders.
• Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team.
• Handles issues raised by customers and co-workers in a positive and quick manner.

Skills

Retail experience

People leadership

Customer service

Job description

IKEA in New York is seeking an experienced store leader to oversee the daily operations of the Sales floor team, ensuring a consistent product range presentation and an excellent customer shopping experience. You will hire, onboard and develop coworkers, drive sales through product knowledge, and coordinate with stakeholders to execute the commercial calendar.

You will monitor KPIs, secure staffing and training plans, and ensure availability of products.