Retail Sales Team Lead: Customer Experience Champion

Fortune Bay Resort Casino

Tower (MN)

On-site

USD 26,000 - 32,000

Full time

7 days ago

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Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Retail Sales Supervisor to lead and supervise a team of sales associates in a busy retail setting. You will drive sales, deliver exceptional customer service, and coach staff to meet targets.

The role requires at least 1 year in retail or related customer service, strong math and POS skills, and a proactive, team-oriented attitude. On-site work with flexible scheduling is expected.

Qualifications

High school diploma or GED.
1 year of prior retail sales, cashier, or customer-focused experience.
Able to greet the public professionally.
Must have math skills and POS system experience.
Motivated team player with a positive attitude.

Responsibilities

Lead and supervise sales associates to meet store targets.
Train, coach, and motivate staff to deliver great customer service.
Resolve guest concerns promptly and professionally.
Maintain accurate cash handling and POS accuracy.
Oversee inventory levels and merchandising standards.
Coordinate with management on promotions and store initiatives.

Skills

Customer service

Team leadership

Communication

Training

Problem solving

Education

High school diploma/GED

Tools

POS system

Computer skills

Job description

The role requires at least 1 year in retail or related customer service, strong math and POS skills, and a proactive, team-oriented attitude. On-site work with flexible scheduling is expected.

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