Retail Sales Supervisor - Elevate Style & Client Experience

Marc Jacobs; Aurora, Northern (IL, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Job summary

Marc Jacobs is seeking a Sales Supervisor for its Chicago Premium Outlet location in Aurora, IL. The role supports management in daily store operations, drives sales, and coaches the team to deliver exceptional customer experiences.

Qualifications include 3+ years in retail with leadership experience, strong communication, and proficiency with POS and MS Office. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• 3+ years in retail, sales, or customer-facing role
• Experience leading a team preferred
• Strong communication and relationship-building skills
• Ability to manage multiple priorities and deadlines

Responsibilities

• Consistently achieve or exceed sales and KPIs
• Lead the sales floor to deliver exceptional customer experience
• Keep the store guest-ready and welcoming
• Provide styling expertise and product knowledge to drive sales
• Support clienteling and follow-up on events and inquiries
• Foster collaboration and open communication with colleagues and management
• Open and close the store per Marc Jacobs procedures
• Maintain organized sales floor and stockroom
• Adhere to company policies and procedures

Skills

Retail sales

Leadership experience

Customer service

Communication

Time management

Tools

POS system

Microsoft Office

Job description

Marc Jacobs is seeking a Sales Supervisor for its Chicago Premium Outlet location in Aurora, IL. The role supports management in daily store operations, drives sales, and coaches the team to deliver exceptional customer experiences.

Qualifications include 3+ years in retail with leadership experience, strong communication, and proficiency with POS and MS Office. Flexibility to work evenings, weekends, and holidays is required.