Luxury Retail Stylist & Client Experience Lead

LVMH; Aurora (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401k matching

Health insurance

Discounts on MJ products

Job summary

Marc Jacobs International seeks a Sales Associate for its Chicago Premium Outlet location in Aurora, Illinois. You will drive sales and deliver exceptional client experiences by engaging with clients, using clienteling, and supporting store operations.

Ideal candidates have 1+ years in retail, strong communication, and a passion for the Marc Jacobs brand. The role requires flexibility to work evenings, weekends and holidays, with pay between $15 and $16 per hour and a comprehensive benefits

Qualifications

• 1+ years’ experience in retail or customer service
• Experience generating sales and developing client relations
• Strong verbal and written communication
• Empathy and passion for clients
• Entrepreneurial spirit aligned with brand DNA
• Creative and innovative, open to new ideas
• Excellent organizational, follow-up, and time management
• Passion for the Marc Jacobs brand and product offering
• Proficient in POS and Microsoft Office
• Flexibility to work evenings, weekends, holidays

Responsibilities

• Consistently achieve or exceed individual & store sales and other KPIs
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Capture client data by cultivating new and existing client relationships
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Skills

Retail experience

Customer service

Communication skills

Product knowledge

Tools

POS system

MS Office

Job description

Marc Jacobs International seeks a Sales Associate for its Chicago Premium Outlet location in Aurora, Illinois. You will drive sales and deliver exceptional client experiences by engaging with clients, using clienteling, and supporting store operations.

Ideal candidates have 1+ years in retail, strong communication, and a passion for the Marc Jacobs brand. The role requires flexibility to work evenings, weekends and holidays, with pay between $15 and $16 per hour and a comprehensive benefits