Retail Sales Specialist: Elevate Customer Experience

Charter Communications; Providence (RI); On-site; USD 32,000 - 46,000; Full time

Job summary

Charter Communications’ Spectrum is hiring a Retail Sales Specialist in Rhode Island to promote and sell Spectrum Internet, TV, Mobile and Voice to existing and new customers, serving as the face of our stores and delivering exceptional customer care. The role emphasizes friendly, knowledgeable service while meeting sales goals and upholding store standards.

A high school diploma is required, and 1–5 years of sales or customer service experience is preferred.

Qualifications

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Responsibilities

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Skills

Cash handling

Tech savvy

Basic math

English comms

Customer service

Teamwork

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Job description

Charter Communications’ Spectrum is hiring a Retail Sales Specialist in Rhode Island to promote and sell Spectrum Internet, TV, Mobile and Voice to existing and new customers, serving as the face of our stores and delivering exceptional customer care. The role emphasizes friendly, knowledgeable service while meeting sales goals and upholding store standards.

A high school diploma is required, and 1–5 years of sales or customer service experience is preferred.