Retail Sales Associate

The UPS Store #2758; Hattiesburg (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

The UPS Store #2758 is seeking a Retail Sales Associate to deliver world-class customer service by processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminators, and POS devices.

The ideal candidate has prior retail sales experience, strong computer skills, a high school diploma or GED, and a friendly, professional appearance. A fast learner who aims to master all aspects of the business is essential.

Qualifications

• High school diploma or GED is required.
• Good communication and people skills are essential.
• Ability to cross-sell and up-sell products and services.
• Strong packing skills are expected.
• Proficient computer skills, including Microsoft Office and Adobe Suites.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers and team members.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Learns all product and service offerings, alternatives, and industry trends.
• Operates all equipment, software, and devices with expertise and willingness to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Communication skills

People skills

Verbal and written communication

Cross-selling

Upselling

Packing skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math