Retail Sales & Service Advisor

Asurion Insurance Services; Lubbock (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition reimbursement

Performance-based bonuses

Employee discounts

Ongoing training

Job summary

uBreakiFix by Asurion in Lubbock, TX is seeking a Retail Sales & Service Advisor. This front-of-house role is built for people who love to sell, thrive with customers, and want a paycheck tied to performance. No repairs are required.

Starting pay is $16.25 per hour base plus performance-based incentives, with unlimited monthly bonuses and employee benefits. Training provided; opportunities for growth within the store network.

Qualifications

• 1+ year of customer service or retail sales experience.
• Strong communication and interpersonal skills.
• Sales-driven mindset in fast-paced environment.
• Willingness to learn new products and services.

Responsibilities

• Greet customers and set the store's welcoming tone.
• Manage device check-in and check-out accurately.
• Drive sales of Connected Home products and protection plans.
• Answer inbound calls and assist with service inquiries.
• Educate customers on products and available solutions.
• Own customer escalations and resolve professionally.
• Merchandise the accessory wall and maintain displays.
• Generate leads and follow up on opportunities; request Google reviews.

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Sales mindset

Problem solving

Job description

Lubbock, TX

$16.25/hr + performance-based incentive opportunities

Our Retail Sales & Service Advisor role is uBreakiFix's brand-new front of house role, built for people who love to sell, thrive in a customer-facing environment, and want a paycheck that rewards their performance. No repairs, ever . Real earning potential, meaningful customer interactions, and a team that's invested in your growth. If selling comes naturally and helping people is genuinely your thing, you'll feel right at home.

What's in it for you

Starting Pay

$16.25/hr base + performance-based sales incentives. Your sales rate and customer satisfaction scores drive your earnings. So, the more you sell, the more you take home!

Benefits that take care of you

• Unlimited monthly bonuses tied to your sales performance, employee discounts, and ongoing training so your confidence and earnings keep growing.
• Plus health insurance, retirement plans, and tuition reimbursement.

No tech background required

No repair experience needed. We'll train you on everything - products, services, and the tech behind them - so you can connect with customers and sell with confidence

Career path

Your career doesn't stop here. There are two ways to build a career at uBreakiFix, through sales or repair, and this role is one of them. We promote from within, with a clear path to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

What's expected of you

• Be the welcoming face of the store. You'll greet customers, set the tone for their experience, and make them feel like the visit was worth it.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices. Your attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products, services, and available solutions, so they leave knowing more than when they arrive.
• Take ownership of customer escalations: resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.

To be successful at uBreakiFix, you'll bring

• 1+ year of customer service or retail sales experience. We'll teach you the tech.
• Strong communication and interpersonal skills with a natural ability to connect with people quickly.
• Sales-driven mindset with the focus to perform in a fast-paced environment.
• Natural ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn our product offerings.
• Experience in wireless, electronics, hospitality, or service-based retail (preferred).
• Flexible availability including evenings, weekends, and holidays.

About uBreakiFix by Asurion

uBreakiFix is part of Asurion - the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES