Retail Sales Pro — Warm, Goal-Driven Customer Care

Macy's, Inc.; Kentwood (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is looking for a Retail Selling Colleague to blend engaging service with hospitality, helping customers find the right products and services. You’ll work on the sales floor or fitting room, building relationships and driving sales with warm, personalized interactions.

Responsibilities include greeting customers, maintaining a clean selling space, and sharing loyalty program benefits. Full-time and part-time schedules with weekend shifts are common, and teamwork is essential to deliver

Qualifications

• Flexible availability including weekends and holidays.
• Able to communicate effectively with customers and coworkers.
• Read and understand employment policies in English.

Responsibilities

• Greet customers and understand their needs to offer personalized recommendations.
• Maintain a clean, organized, and inviting selling space and fitting rooms.
• Engage customers with warmth, product knowledge, and genuine hospitality to build relationships.
• Explain the Macy’s Loyalty program and assist customers with sign-up when appropriate.
• Support merchandise movement, signage updates, and price changes.
• End interactions with a thank-you and ensure customers have what they need.

Skills

Customer service

Communication

Teamwork

Sales-oriented

Flexibility

Multitasking

Tools

POS system

Cash register

Job description

Macy’s is looking for a Retail Selling Colleague to blend engaging service with hospitality, helping customers find the right products and services. You’ll work on the sales floor or fitting room, building relationships and driving sales with warm, personalized interactions.

Responsibilities include greeting customers, maintaining a clean selling space, and sharing loyalty program benefits. Full-time and part-time schedules with weekend shifts are common, and teamwork is essential to deliver