Retail Sales Pro – Tech & Telecom Solutions

WaveDivision Holdings, LLC; City of Auburn (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401k retirement plan with employer map

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Retail Representative to assist customers at our California retail center, explaining packages, promotions, and service options. You will build rapport, assess needs, and guide customers to the best fit while maintaining a professional image and accurate records.

The role emphasizes strong communication, problem solving, and a customer-first mindset. Benefits include comprehensive plans, PTO, holidays, and education reimbursement, with an opportunity to advance within a

Qualifications

• Phone customer support/background in call center environment preferred.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information quickly.
• Demonstrates ability to diagnose and solve problems.

Responsibilities

• Sell target products and packages and communicate system prices, channels, services and packages to customers.
• Demonstrate Astound's products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and match packages to their needs.
• Review customer’s current level of service and introduce new services as appropriate.
• Ensure customer satisfaction and positive experience with Astound.

Skills

Phone support experience

Interpersonal skills

Positive attitude

Bilingual (preferred)

Customer service

Cable/datas products knowledge

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Astound is seeking a Retail Representative to assist customers at our California retail center, explaining packages, promotions, and service options. You will build rapport, assess needs, and guide customers to the best fit while maintaining a professional image and accurate records.

The role emphasizes strong communication, problem solving, and a customer-first mindset. Benefits include comprehensive plans, PTO, holidays, and education reimbursement, with an opportunity to advance within a