Retail Sales Pro — Training, Benefits & Growth

Astound; Auburn (CA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid time off

Floating holidays

Paid holidays

Tuition reimbursement

Employee discount

Job summary

Astound in California is seeking a Retail Representative I–III to connect with customers at the retail center and promote Astound's cable, data, and telecommunications packages. You will communicate prices, demonstrate services, and help customers choose the best fit.

You will review existing services, discuss promotions, and strive to ensure a positive buying experience. A high school diploma or equivalent is required, with a friendly, proactive approach and bilingual skills preferred.

Qualifications

• Phone customer support/service background preferred.
• Exhibits strong interpersonal skills with customers, peers, and management.
• Bilingual skills preferred.
• Friendly, enthusiastic demeanor.
• Cable TV/data services knowledge helpful.
• Ability to learn and adapt quickly.

Responsibilities

• Sell target products and communicate system prices, channels, services and packages to customers and potential customers.
• Demonstrate Astound's various products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
• Review customer’s current level of service and introduce new services as appropriate.
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive.

Skills

Customer service

Interpersonal skills

Bilingual

Learning ability

Communication

Friendly demeanor

Education

High school diploma or equivalent

Tools

Billing system

Sales software

Job description

Astound in California is seeking a Retail Representative I–III to connect with customers at the retail center and promote Astound's cable, data, and telecommunications packages. You will communicate prices, demonstrate services, and help customers choose the best fit.

You will review existing services, discuss promotions, and strive to ensure a positive buying experience. A high school diploma or equivalent is required, with a friendly, proactive approach and bilingual skills preferred.