Retail Sales Pro: Elevate Customer Service & Merchandising

Citi Trends; Dillon (SC); On-site; USD 24,000 - 32,000; Full time

Job summary

Citi Trends in Dillon, SC is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise. The role focuses on engaging customers, integrity, and effective communication in a fast-paced retail setting.

The position involves processing transactions, assisting with pricing changes, and supporting loss prevention while contributing to a positive work culture and change management within the store.

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic math calculations.

Responsibilities

• Processes freight
• Assists with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Organization

Flexibility

Math skills

Education

High school diploma or equivalent

Job description

Citi Trends in Dillon, SC is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise. The role focuses on engaging customers, integrity, and effective communication in a fast-paced retail setting.

The position involves processing transactions, assisting with pricing changes, and supporting loss prevention while contributing to a positive work culture and change management within the store.