Retail Sales Pro — Customer Focus + Benefits

Macy's, Inc.; Waldorf (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy’s, Inc. is hiring a Retail Selling Colleague to blend selling with genuine hospitality, turning visits into memorable moments.

You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services, whether on the sales floor or in the fitting room. Join a team where service starts with you: greet customers, maintain a welcoming space, and drive sales through product knowledge and loyalty programs.

Qualifications

• No formal education or experience required.
• Customer-focused hospitality and relationship-building skills are valued.

Responsibilities

• Greet customers warmly and build rapport.
• Identify customer needs and recommend products accordingly.
• Assist with sales through upselling and cross-selling.
• Close purchases and celebrate customer milestones.
• Maintain product knowledge and loyalty program details.
• Keep the selling floor and fitting rooms organized and clean.
• Ensure accurate pricing and handle markdowns as needed.
• Foster an inclusive, respectful store environment.

Skills

Product knowledge

Communication

Sales

Technology

Continuous learning

Interpersonal skills

Collaboration

Tools

POS systems

Job description

Macy’s, Inc. is hiring a Retail Selling Colleague to blend selling with genuine hospitality, turning visits into memorable moments.

You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services, whether on the sales floor or in the fitting room. Join a team where service starts with you: greet customers, maintain a welcoming space, and drive sales through product knowledge and loyalty programs.