Retail Sales Planning Keyholder

IKEA; Florence (KY); On-site; USD 30,196 - 42,664; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

Tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

IKEA is looking for a passionate designer in Florence, Kentucky, to provide interior design guidance and sell specialized home furnishing solutions. Responsibilities include building customer relationships, overseeing operations, and ensuring accurate orders. The role requires previous retail experience and a consultative sales background. Benefits include paid time off, telehealth visits, and various insurance plans. Full-time position demands availability seven days a week, with competitive hourly pay ranging from $21.92 to $30.97.

Qualifications

• Previous retail selling experience is essential.
• Experience in a consultative sales environment desired.
• Experience leading change initiatives in retail.
• Preferred experience in kitchen and bath design.

Responsibilities

• Provide guidance on interior design.
• Sell specialized home furnishing solutions.
• Build relationships with customers.
• Ensure accurate customer orders.
• Oversee store operations.
• Handle escalated customer issues.
• Partner with Safety & Security.
• Implement working routines.
• Ensure smooth goods flow operations.

Skills

Retail selling experience

Consultative sales environment

Change initiatives

Kitchen and bath design

Job description

Responsibilities

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during, and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer‑centric and focused on providing a great shopping and branding experience.
• Oversee day‑to‑day operations when assigned, including opening and/or closing duties for the store.
• Ensure a safe and secure work environment, handling escalated customer issues, injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls, and internal audit standards.
• Implement working routines, competence development and follow‑up of Commercial Review and Compliance (ASR) related to the role and functions.
• Perform CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

Qualifications

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience in designing kitchen and bath preferred.

Benefits

• Generous paid time off, holiday and sick time.
• WiselyPay – get earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• KinderCare tuition discount.
• Retirement and bonus plans.
• Co‑worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work minimum 20 hrs/wk).
• A fun and inclusive work environment.

Compensation and Location

Job type: Permanent, full‑time. Hours: 34–40 hrs per week, requiring full availability seven days a week.

Pay range: $21.92 – $30.97 per hour.

Location: 7739 Mall Rd, Florence, Kentucky, United States, 41042.