Retail Sales & Pawn Services Specialist

FirstCash, Inc.; Peoria (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) auto-enrollment

Tuition reimbursement

Paid vacation

Job summary

FirstCash Holdings, Inc. is seeking a Full-Time Retail Sales Associate in Peoria, IL. You will greet customers, assist with sales and pawn/loan inquiries, and process transactions with accuracy. The role includes earning commission on top of hourly pay and benefits after eligibility.

Enjoy great hours, employee discounts, and opportunities for advancement in a busy retail environment. This position supports store operations and emphasizes customer service excellence.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to stand, walk, and lift up to 50 lbs.
• Flexible retail schedule including weekends and holidays.
• Experience with retail checkout systems is a plus.
• Bilingual applicants encouraged to apply.

Responsibilities

• Greet customers and assist with sales, loans, and product inquiries.
• Explain pawn and short-term loan terms and complete paperwork for a smooth customer experience.
• Process sales and loan activity accurately while following guidelines.
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions.
• Maintain a clean, organized sales floor and merchandise displays.
• Handle cash and negotiable items responsibly.
• Support store operations, including opening/closing tasks.
• Communicate clearly with customers and team members.
• Complete required training and follow company policies.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

POS systems

Communication skills

Education

High school diploma or GED

Job description

Full-Time Retail Sales Associate

$15.00 – $18.00 per hour + Unlimited Commission

We’re looking for a customer‑focused Retail Sales Associate to join our team! If you enjoy helping customers, working with a variety of merchandise, and earning commission on top of your hourly rate, this role is a great fit.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto‑enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Greet and assist customers with sales, loans, and product inquiries
• Support customers with pawn and short-term loan services by explaining terms, completing paperwork, and ensuring a smooth, customer-focused experience
• Process sales and loan activity accurately while following company and regulatory guidelines
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions
• Maintain a clean, organized sales floor and merchandise displays
• Handle cash and negotiable items responsibly
• Support store operations, including basic opening/closing tasks
• Communicate clearly with customers and team members
• Complete required training and follow company policies
• Perform other duties as assigned

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team‑oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information
Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.