Pawn Shop Retail Sales Associate (Commission)

FirstCash, Inc.; Calumet City (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision options

Earned Wage Access

Tuition Reimbursement up to $2,000 per year

Employee discounts

Paid vacation and sick hours

Job summary

FirstCash, Inc. is looking for motivated entry-level Pawnbroker / Retail Sales Associates to join our team in Calumet City, Illinois. In this role, you'll engage with customers, facilitating loans and sales while offering exceptional service. Full-time associates enjoy an hourly wage plus commission based on performance, alongside comprehensive benefits including medical, dental, and vacation leave.

Join a dynamic retail environment where you can develop your skills and contribute to a supportive team.

Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods.
• Ability to work with firearms and get certified.
• Must have a minimum age of 18 years.

Responsibilities

• Greet and interact with customers to recommend financial solutions.
• Perform sales and loan transactions per policies.
• Maintain the sales floor and display cleanliness.
• Complete assigned training successfully.

Skills

Customer service skills

Basic math calculations

Cash handling

Bilingual

Team-oriented

Education

High School Diploma or GED

Tools

Point-Of-Sale (POS) systems

Job description

Full-Time Retail Sales Associate

$15.40 – $18.40 per hour + Unlimited Commission

We’re looking for a customer‑focused Retail Sales Associate to join our team! If you enjoy helping customers, working with a variety of merchandise, and earning commission on top of your hourly rate, this role is a great fit.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto‑enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Greet and assist customers with sales, loans, and product inquiries
• Support customers with pawn and short-term loan services by explaining terms, completing paperwork, and ensuring a smooth, customer-focused experience
• Process sales and loan activity accurately while following company and regulatory guidelines
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions
• Maintain a clean, organized sales floor and merchandise displays
• Handle cash and negotiable items responsibly
• Support store operations, including basic opening/closing tasks
• Communicate clearly with customers and team members
• Complete required training and follow company policies
• Perform other duties as assigned

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team‑oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information
Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.