Retail Sales Ops Specialist - Contractor - Anywhere

CS Recruiting; Chicago (IL); Remote; USD 34,000 - 55,000; Part time

Job summary

CS Recruiting client is seeking a Retail Sales Ops Specialist (Contractor) to support daily order processing and management within a consumer products environment. You will work with Retail Sales Operations, Supply Chain, Customer Service, and Logistics to ensure orders enter correctly, progress through SAP, and ship on time.

The role emphasizes hands-on SAP use, order-to-cash oversight, and cross-functional collaboration to resolve issues and ensure timely delivery for major retailers.

Qualifications

• 2+ years of hands-on SAP experience in a retail order management role.
• Experience using SAP daily to enter, process, monitor, and troubleshoot customer orders.
• Strong understanding of the Order-to-Cash (O2C) process within an SAP environment.
• Hands-on experience with EDI transactions and resolving routine EDI errors.
• Experience with open-order reporting, order status management, and delivery scheduling.
• Experience supporting major retail customers in CPG or related industries.

Responsibilities

• Review incoming customer purchase orders and enter, process, and validate orders within SAP.
• Manage and monitor customer orders throughout the Order-to-Cash lifecycle, from PO receipt to shipment.
• Investigate orders that are blocked, incomplete, delayed, or not progressing and resolve issues.
• Monitor and troubleshoot routine EDI transactions and errors impacting order processing.
• Run and review open-order reports to identify discrepancies and shipment risks.
• Manage delivery dates, order status updates, and other order-related information in SAP.
• Collaborate cross-functionally with Supply Chain, Logistics, and Customer Service to resolve issues.
• Support daily order management for major retail customers with high accuracy and responsiveness.

Skills

O2C process understanding

EDI transactions

Cross-functional collaboration

Attention to detail

Tools

SAP

Job description

Retail Sales Ops Specialist - Contractor - Anywhere

• Type: Contract
• Job 12222

Our client believes chocolate should do more than taste great. It should make a difference. For more than 75 years, they have crafted high-quality chocolate while helping schools, teams, and community groups reach their goals. Since 1949, their fundraising programs have helped organizations raise over $4.7 billion, supporting youth, education, and communities across the country. They are proud to be an employee-owned company. That means the people behind their chocolate are personally invested in the quality they deliver and the impact they create.

Retail Sales Ops Specialist - Contractor

Job Type : Part Time; Remote

Overview

Our client is seeking a Retail Sales Ops Specialist (Contractor) to support the day-to-day processing and management of customer orders within a consumer products environment. This individual will work closely with Retail Sales Operations, Supply Chain, Customer Service, and Logistics to ensure retailer orders are entered accurately, progress through the system correctly, and ship on time.

This is a hands-on, transactional role for someone who is highly comfortable working in SAP on a daily basis. The ideal candidate understands the full Order-to-Cash (O2C) process and knows how to investigate and resolve issues when an order is blocked, incomplete, delayed, or otherwise not progressing as expected.

Responsibilities :

• Review incoming customer purchase orders and enter, process, and validate orders within SAP.
• Manage and monitor customer orders throughout the Order-to-Cash lifecycle, from initial PO receipt through shipment.
• Investigate orders that are blocked, incomplete, delayed, or otherwise not progressing correctly and take appropriate action to resolve issues.
• Monitor and troubleshoot routine EDI transactions and errors impacting order processing.
• Run and review open-order reports to identify outstanding orders, discrepancies, and potential shipment risks.
• Manage delivery dates, order status updates, and other order-related information within SAP.
• Proactively identify orders at risk of missing customer requirements or shipping deadlines and follow issues through resolution.
• Partner cross-functionally with Supply Chain, Logistics, Retail Sales Operations, Customer Service, and other internal teams to resolve order issues.
• Support the day-to-day order management requirements of major retail customers while maintaining a high level of accuracy and responsiveness.

Experience :

• 2+ years of hands-on SAP experience in a retail order management role.
• Experience using SAP on a daily basis to enter, process, monitor, and troubleshoot customer orders and purchase orders.
• Strong understanding of the Order-to-Cash (O2C) process within an SAP order-management environment.
• Hands-on experience with EDI transactions, including identifying and resolving routine EDI errors that prevent orders from processing correctly.
• Experience investigating order holds, blocks, incomplete orders, delivery-date issues, and other exceptions within SAP.
• Experience with open-order reporting, order status management, and delivery scheduling.
• Prior experience within CPG, consumer products, food & beverage, or a similar industry supporting major retail customers.
• Strong attention to detail, organizational skills, and ability to independently manage a high volume of transactional work.
• Ability to work cross-functionally and follow issues through to resolution.

Compensation Details : This position offers a competitive hourly rate.