Order Management & Sales Operations Specialist

5 Horizons Group; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

5 Horizons Group is seeking an Order Management & Sales Operations Specialist to ensure retailer orders move smoothly from receipt to shipment. You will manage order details, support retailer setup, and assist our sales team and independent representatives with timely responses.

The role collaborates with Sales, Operations, Logistics, and Finance to spot issues early and drive reliable outcomes. Ideal candidates have experience in order management or sales operations, strong Excel skills, and

Qualifications

• Experience in order management, sales operations, customer operations, or a related role.
• Strong attention to detail and the ability to manage competing deadlines.
• Clear written and verbal communication, with confidence following up across teams.
• Proficiency in Excel and comfort working across business systems.
• Experience with NetSuite, EDI, or retailer portals is a plus.
• Experience in consumer products, wholesale, or retail is a plus.

Responsibilities

• Enter, review, and maintain customer orders, including item, quantity, pricing, ship date, and routing details.
• Track orders through allocation, fulfillment, and shipment; resolve holds, discrepancies, and delivery risks with the appropriate teams.
• Coordinate new retailer and account setup, including required forms, customer requirements, and internal system information.
• Support sales leaders and independent representatives with order status, product information, availability, samples, and customer requests.
• Maintain accurate customer, item, and order records in NetSuite and related systems.
• Monitor open orders and provide clear updates on changes, exceptions, and next steps.
• Help prepare sales reports, customer recaps, and materials needed to support retailer meetings and follow-up.
• Identify recurring order issues and recommend practical improvements to the process.

Skills

Order management

Sales operations

Attention to detail

Cross-team communication

Excel proficiency

Proactive problem solving

Tools

NetSuite

EDI systems

Retailer portals

Job description

Order Management & Sales Operations Specialist

About the role

5 Horizons Group is seeking an Order Management & Sales Operations Specialist to keep retailer orders moving accurately from receipt through shipment. This person will manage order details, support new retailer setup, and help our sales team and independent representatives respond to customers quickly and reliably.

The role works closely with Sales, Operations, Logistics, Finance, and retailer contacts. It calls for someone who can spot an issue early, take ownership of the follow-up, and keep the right people informed.

Key responsibilities

• Enter, review, and maintain customer orders, including item, quantity, pricing, ship date, and routing details.
• Track orders through allocation, fulfillment, and shipment; resolve holds, discrepancies, and delivery risks with the appropriate teams.
• Coordinate new retailer and account setup, including required forms, customer requirements, and internal system information.
• Support sales leaders and independent representatives with order status, product information, availability, samples, and customer requests.
• Maintain accurate customer, item, and order records in NetSuite and related systems.
• Monitor open orders and provide clear updates on changes, exceptions, and next steps.
• Help prepare sales reports, customer recaps, and materials needed to support retailer meetings and follow-up.
• Identify recurring order issues and recommend practical improvements to the process.

Qualifications

• Experience in order management, sales operations, customer operations, or a related role.
• Strong attention to detail and the ability to manage competing deadlines.
• Clear written and verbal communication, with confidence following up across teams.
• Proficiency in Excel and comfort working across business systems.
• Experience with NetSuite, EDI, or retailer portals is a plus.
• Experience in consumer products, wholesale, or retail is a plus.

What success looks like

Orders are accurate, customer requirements are documented, and issues are addressed before they delay shipment. Sales leaders and representatives have dependable information, and retailer partners receive timely, clear responses.