Retail Sales Manager & Team Coach

KnitWell Group; Gettysburg (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discount

Benefits package

Store incentive program

Job summary

Talbots is seeking a dedicated team member to deliver exceptional customer experiences and styling guidance in-store. You will foster a hospitality-focused culture, coach peers, and contribute to achieving sales and service metrics.

This Regular/Full-time role supports inventory, floorsets, and daily store operations, while upholding the brand’s modern classic style and inclusive customer service standards.

Qualifications

• Customer-centric approach and exceptional service are essential.
• Professional conduct, integrity, and respect for others.
• Clear communication of business info and brand initiatives.
• Ability to educate, coach, and mentor team members.
• Organized, strategic, and capable of independent decision-making.
• Willingness to work in a fast-paced, evolving environment.

Responsibilities

• Create a culture of hospitality with exceptional customer experiences.
• Assist customers with style advice based on needs.
• Provide meaningful service experiences that promote product and loyalty.
• Develop positive working relationships to support a productive environment.
• Meet sales and service metrics including Talbots Classic Awards.
• Coach and train to reinforce selling and service standards.
• Support inventory, floorsets, orders, recalls, replenishment, and re-ticketing.

Skills

Customer-centric

Professionalism

Communication

Mentor coaching

Organized planning

Brand knowledge

Tech aptitude

Flexibility

Stamina

Job description

Talbots is seeking a dedicated team member to deliver exceptional customer experiences and styling guidance in-store. You will foster a hospitality-focused culture, coach peers, and contribute to achieving sales and service metrics.

This Regular/Full-time role supports inventory, floorsets, and daily store operations, while upholding the brand’s modern classic style and inclusive customer service standards.