Sales Manager: Growth, Coaching & Customer Experience

Talbots; Hudson (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Incentive opportunities

Benefits package

Merchandise discounts

Referral program

Discounts on travel

Job summary

Talbots Store Hudson is seeking a customer-centric retail associate to deliver exceptional service and drive sales. You will guide customers to look and feel their best with personalized styling and maintain brand standards in a fast-paced environment.

The role requires a flexible schedule including weekends/holidays, standing for extended periods, and light lifting. Join a team that values hospitality and inclusive style for every body type.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and build rapport with customers.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships.
• Help customers to look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Achieve sales and hospitality driven metrics in key measurable areas including clientelling/outreach, appointment setting, Talbots Classic Awards etc.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
• Understand the appropriate balance between operational and selling energy and ensure proper planning/scheduling.
• Maintain knowledge of fashion trends and business drivers to maximize sales and achieve goals.
• Ensure compliance with company policies and employment laws.
• Develop and maintain positive working relationships in the workplace.

Job description

Talbots Store Hudson is seeking a customer-centric retail associate to deliver exceptional service and drive sales. You will guide customers to look and feel their best with personalized styling and maintain brand standards in a fast-paced environment.

The role requires a flexible schedule including weekends/holidays, standing for extended periods, and light lifting. Join a team that values hospitality and inclusive style for every body type.