Retail Sales Manager

My Wireless; Lansing (MI); On-site; USD 36,337 - 61,337; Full time

Benefits offered by this job

Base pay + commission

Paid training

Career growth

Uncapped commissions

Medical/dental/vision

Life insurance

401(k)

Paid vacation

Pet insurance

Employee assistance program

Device discounts

Welcome kit

Sales incentives

Job summary

My Wireless in West Lansing, MI is seeking a Retail Sales Manager to guide a team toward exceptional customer service and strong sales results. The role emphasizes coaching, development, and achieving location KPIs within a dynamic retail environment.

You will recruit, train, and retain staff while building client accounts with the AT&T Signature team during local events. The position offers strong base pay with commissions and extensive training opportunities.

Qualifications

• 1 year of management experience (required).
• 1 year of retail or customer-facing sales experience (required).
• Ability to work flexible hours, including evenings, weekends, and holidays (required).
• Demonstrated ability to meet performance and operation standards (required).
• Ability to motivate, lead, and coach to results (required).
• Strong organizational skills and attention to detail; excellent communication.

Responsibilities

• Achieve location goals by coaching and developing team members to meet KPIs.
• Maintain location staffing through retention, recruiting, and training.
• Build a steady client base through ethical, customer-centric practices.
• Establish business accounts with AT&T Signature team during community events outside the store.
• Maintain a clean and safe store environment and merchandising per standards.
• Enforce operational policies and procedures to sustain store performance.
• Comply with legal requirements to uphold store reputation.
• Keep informed of professional knowledge through workshops and networking.

Skills

Management experience

Retail or customer-facing sales

Flexible hours

Performance oriented

Team leadership

Communication skills

Bilingual

Education

Bachelor’s degree (preferred)

Job description

My Wireless Retail Sales Manager

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead our team in West Lansing, MI. In this role you will coach, develop, and manage a team delivering outstanding customer service and strong sales results.

Job Details

• Location: MI - West Lansing - D3 - Lansing, MI 48917
• Position Type: Full Time
• Salary Range: $36,337.00 - $61,337.00 (Base + Commission/Year)

Responsibilities

• Achieve location goals by coaching and developing team members to meet company‑established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting, and team member training and development.
• Build a steady client base through ethical and customer‑centric business practices.
• Establish business accounts in partnership with the AT&T Signature team during community events outside the store.
• Maintain a clean and safe store environment through inventory counts, device security, and merchandising in adherence to company standards and policies.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits & Perks

• Strong base pay and commission/bonus schedule that rewards hard work and dedication.
• Ongoing paid training.
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, Dental and Vision coverage.
• Life Insurance.
• 401(k) Retirement Program.
• Paid vacation time.
• Pet plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit of work gear and personal protective equipment.
• Exclusive sales contests and incentives for hitting AT&T initiatives.

Qualifications

• 1 year management experience in a similar field (required), preferably in the wireless industry.
• 1 year retail or customer‑facing sales experience (required).
• Ability to work flexible hours, including evenings, weekends, and holidays (required).
• Demonstrated ability to meet performance and operation standards (required).
• Ability to motivate, lead, and coach to results (required).
• Strong organizational skills and attention to detail (required).
• Highly effective communication and interpersonal skills (required).
• Bilingual (preferred).
• Bachelor’s degree (preferred).
• Retail or customer‑facing sales experience in the telecommunications industry (preferred).
• Experience prospecting through outbound calls (preferred).
• Must be at least 18 years of age, legally able to be employed in the US, and have a high school diploma or equivalent (required).

Physical Demands

The physical demands described here represent the requirements necessary to perform the essential functions of this job. The position requires standing and walking for most of the time, moving around frequently, and occasionally lifting and moving objects of up to 10 pounds. Frequent reaching with hands and arms, climbing ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise may be required. Dexterity and the ability to work with small parts in mobile phones and to focus on a computer screen for prolonged periods are also required.

Equal Employment Opportunity Statement

My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.