Retail Sales Manager

My Wireless; Mishawaka (IN); On-site; USD 34,715 - 59,715; Full time

Benefits offered by this job

Strong base pay + commission

Paid training

Career growth opportunities

Uncapped commission

Medical, Dental and Vision

Life Insurance

401(K) retirement program

Paid vacation

Pet insurance

Employee assistance program

Discounts on devices and AT&T plans

Welcome kit with gear

Sales contests and incentives

Job summary

My Wireless in Mishawaka, IN is hiring a Retail Sales Manager to lead our in-store team at University Park Mall. You will coach staff, drive sales, and partner with the AT&T Signature team on local events to grow our customer base.

The role requires at least 1 year of management and 1 year of retail sales experience, with flexible hours including evenings and weekends. Base pay plus commission reflects performance and rewards excellence.

Qualifications

• 1 year management experience in a similar field (Required).
• 1 year retail or customer-facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends, and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead, and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Bilingual (Preferred but may not be required depending on location).
• Retail or customer-facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent (Required).

Responsibilities

• Achieve location goals by coaching and developing team members to reach KPIs.
• Maintain location staffing through retention, recruiting, and training.
• Build a steady client base by ethical and customer-centric practices.
• Establish business accounts by partnering with AT&T Signature team at community events.
• Maintain a clean, safe store environment and ensure merchandising per standards.
• Coordinate and enforce operational policies and procedures.
• Uphold legal compliance and company reputation.
• Keep informed of professional knowledge through workshops and networking.

Skills

Leadership

Communication

Customer-facing sales

Team management

Flexible hours

Education

Bachelor’s degree (Preferred)

Job description

Job Details

Position: My Wireless Retail Sales Manager

Location: IN - UNIVERSITY PARK MALL - D2 - MISHAWAKA, IN 46545

Position Type: Full Time

Salary Range: $34,715.20 - $59,715.20 Base+Commission/year

Responsibilities

• Achieve location goals by coaching and developing team members to reach company‑established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting, and team member training and development.
• Build a steady client base by ethical and customer‑centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

• Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence.
• Ongoing paid training.
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, Dental and Vision coverage.
• Life Insurance.
• 401(K) Retirement Program.
• Paid Vacation Time.
• Total Pet Plan and Pet Insurance.
• Employee Assistance Program.
• Discounts off our latest devices and AT&T service plans.
• Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment.
• Exclusive sales contests and incentives for hitting key AT&T initiatives.

Qualifications

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry.
• 1 year retail or customer‑facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends, and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead, and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Highly effective communication and interpersonal skills (Required).
• Bilingual (Preferred but may not be required depending on location).
• Bachelor’s degree (Preferred).
• Retail or customer‑facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent (Required).

Physical Demands

The physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, most of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required. Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individual’s use of eyeglasses or contacts.

Equal Employment Opportunity Statement

My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.