Retail Sales Manager

My Wireless; Howell (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Base pay + commission

Uncapped commission program

Paid training

Career growth opportunities

Medical, Dental, Vision

Life Insurance

401(k)

Paid vacation

Pet Insurance

Employee Assistance Program

Device and plan discounts

Welcome kit

Sales contests

Job summary

My Wireless, an Authorized AT&T Retailer, is hiring a Retail Sales Manager to coach and develop a team focused on best-in-class customer service and building a loyal client base.

You will train and lead staff to exceed sales targets, supervise daily store operations, and ensure strong customer experience and store performance. This role involves hiring, scheduling, and ongoing coaching for results.

Qualifications

• 1 year management experience in a similar field (Required).
• 1 year retail or customer-facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends, and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead, and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Highly effective communication and interpersonal skills (Required).
• Bilingual (Preferred).
• Retail or telecom industry experience preferred.

Responsibilities

• Train and lead a team to deliver an extraordinary customer experience.
• Supervise daily store operations including hiring, scheduling, and coaching.
• Achieve location goals and KPIs through coaching and development.
• Build and maintain a loyal client base via ethical practices and events.
• Maintain store standards, inventory and safety compliance.

Skills

Team Leadership

Coaching

Customer Service

Sales

Retail Experience

Education

Bachelor's degree preferred

Job description

My Wireless / Authorized AT&T Retailer is currently looking for an experienced Retail Sales Manager who is excited to work in an industry that isn’t likely to slow down. As a My Wireless Retail Sales Manager, your ability to coach and develop your team members into successful Retail Sales Associates with a focus on providing a best-in-class customer service experience and commitment to building a loyal client base will determine your success in this role.

As a My Wireless Retail Sales Manager, your day-to-day will include training and leading a team to deliver an extraordinary customer experience that will exceed sales targets. You will be tasked with supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations.

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and team member training and development.
• Build a steady client base by ethical and customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Why Join My Wireless as a Retail Sales Manager?

• Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence.
• Ongoing paid training.
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, Dental and Vision coverage.
• Life Insurance.
• 401(K) Retirement Program.
• Paid Vacation Time.
• Total Pet Plan and Pet Insurance.
• Employee Assistance Program.
• Discounts off our latest devices and AT&T service plans.
• Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment.
• Exclusive sales contests and incentives for hitting key AT&T initiatives.

Qualifications

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry.
• 1 year retail or customer-facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends, and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead, and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Highly effective communication and interpersonal skills (Required).
• Bilingual (Preferred but may not be required depending on location).
• Bachelor’s degree (Preferred).
• Retail or customer-facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent (Required).

Physical Demands of this position

The physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, most of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required. Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individual’s use of eyeglasses or contacts.

My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.